I had a fun Christmas! Oh boy I did. My wife was hospitalized this last weekend during Christmas and it was a blast. I have never seen a more convoluted, slow, shift the responsibility on the next shift bunch of crap in my life.
Health care is the only business I know where customer service is uneccesary. Why? The answer is simple. No matter how bad their service, a hospital is not going to lose any business. In fact as long as they do not kill you they are almost guaranteed you will come back. This is especially true in areas with very few hospitals.
If you wonder why your medical bills are so high look no further than your local hospital's emergency rooms. You wait 3 hours to get a room (if you're lucky). Then 2 hours later a man comes in for some blood work. If you are unlucky enough to go towards the end of a shift the current shift is looking for a way to shift your case to the next shift. In other words be prepared to have to wait until 4 in the morning to get admitted to the actual hospital from the emergency room if you come in past 8 in the evening be prepared to wait as people shuffle you from person to person like some strange inefficient ballet.
Then, when you do get your room be prepared to be interrupted every hour on the hour as your vitals get checked, blood drawn, etc. Then be prepared to wait for the next afternoon for a Doctor to actually dain to come and release you from the hospital. All in all hospitals are prime example of human stupidity, laziness and inefficiency. Then we wonder why a basic hospital visit costs $1000 a day. I don't have to wonder anymore.
If I ran my businesses like hospitals are run I would not have a business.